Monthly Archives: October 2016

Lean Six Sigma Process Improvement Manager, Chicago, IL

Job Title: Lean Six Sigma Process Improvement Manager

This is a high profile position within our Client’s Lean Center of Excellence (CoE), reporting to a Senior Manager or Director.

The CoE is responsible for designing and executing our Client’s efforts around continuous improvement. Getting direction from the President of Consumer Banking, as well as from the Lean Council led by the Chief Operating Officer.

The Lean Six Sigma Process Improvement Manager is responsible for leading and executing Lean Six Sigma (LSS) initiatives by engaging with senior leaders across the enterprise to identify and scope Lean-related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvements in cost, customer experience, and demand management.

The manager concurrently leads 1-2 project teams of 2-5 colleagues from the Lean CoE and is responsible for managing their workload, work stream assignments, and overall engagement. In addition, the manager has 1-3 direct reports and responsible for their development.

Key Responsibilities:

  • Ensure the timely delivery of project results that meet or exceed agreed-upon metrics or goals
  • Structures identified business challenges logically
  • Mentor Project Managers on Lean Six Sigma and general project management skills
  • Act as a key driver for change within the business units aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust and grow with the business Lean Six Sigma transformation
  • Conduct in-depth analyses (when required), including data collection, data analyses, and synthesis of data to generate key insights for projects or Lean deployment strategies
  • Develop presentations for senior management to facilitate discussions on project or program progress, results and assistance needed from them
  • Generate insights based on tools including (but not limited to) customer interviews, desk research, discussions with Lean experts, focus groups, and surveys
  • Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by voice of the customer
  • Quantify impact of projects on financials, productivity, customer experience and compliance
  • Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
  • Provides hands-on leadership to Project Managers and Associates
  • Builds a strong team and develops them to their full potential
  • Recognize when there are obstacles preventing others from achieving their goals and readily intervenes and finds resourceful ways to remove them
  • Develop and maintain relationships with senior leadership

Required Skills:

  • Bachelor’s degree
  • Lean Six Sigma certification (e.g., green belt, black belt, master black belt, or other)
  • At least 7 years of experience in Lean Six Sigma or related continuous improvement areas
  • Experience in change management, stakeholder management, and influencing people without authority
  • Experience in managing Lean Six Sigma projects and driving results
  • Strong oral and written communication, interpersonal, presentation and organization skills;
  • Ability to communication with all levels of staff, management, and senior leadership
  • Proven ability to work in ambiguity
  • Highly motivated to take ownership and drive initiatives with minimal direction
  • Demonstrated ability to lead and motivate teams of 3 or more high performing individuals
  • Capacity to think strategically and innovatively

    Contact:

Prabhu Jayapal

Director – Talent Acquisition

DivHN Integration Inc.

(847) 882-0585 x 251

(224) 704-1708 (Direct) / (312) 371-3553 (M)

prabhu@divhn.com

 

Manager, Lean Transformation Change Agent, Chicago, IL

Job Title: Manager, Lean Transformation Change Agent

This is a High profile position, reporting to Lean Architect (Director). Based in Greater Chicago.

Key Responsibilities:

The Change Agent will help in implementing the management system across our organization. He/She will be responsible for:

  • Diagnosing the current state of the business with the help of business partners. Conducting interviews, gathering data, and analyzing current business performance
  • Supporting business leaders (Managers, Directors) in the design of the management system and process related solutions in their area
  • Developing the skillsets of 1-3 business leaders and their teams in lean management tools such as visual management, performance management, problem solving, and implementation of standard work
  • Coaching the leaders on how to shift the mindsets and behaviors of themselves and their teams to instill a culture of continuous improvement
  • Owning the implementation and maturity of the client’s tools and practices within a business area, and communicating progress to program leadership
  • Develop and enhance lean training material. Act as instructor for training sessions
  • Lead problem-solving activities to define problems, determine root causes, create and test options, implement and standardize solutions
  • The Change Agent will work closely with a team of 4-6 other change team members and will be jointly responsible for the development of the program
  • Be a thought partner to leadership on program-related matters
  • Help coach newer members of the change team to be effective change agents within 6 months of starting in team

Requirements:

  • 7 or more years of work experience in Lean, Six Sigma or related continuous improvement areas
  • Experienced in change management and influencing people without authority.
  • Open to change, persistent, can improve a process and drive impact
  • Demonstrated track record of building or improving a continuous improvement program
  • Strong communications (oral and written)
  • Interpersonal, presentation and organization skills
  • High ability to drive work with some direction
  • High comfort with ambiguity
  • Demonstrated comfort with MS Office tools including PowerPoint, Excel and Word
  • Team player: Ability to work well with others, to build credibility quickly, and to improve a team’s performance. Can listen carefully to others, and understand and respond appropriately to messages, explicit or implied (e.g., body language)
  • Strong problem solver: Able to structure, analyze, and synthesize findings, identify root causes, and develop pragmatic recommendations. Able to develop a solution and solve problems both creatively and independently
  • Able to identify and leverage team member’s unique skills to maximize team performance
  • Advanced degree (MBA or other Master’s degree) preferred
  • Experience in developing, coaching and mentoring employees and leaders
  • Prior experience in Lean transformations
  • Prior experience with Lean in Headquarter functions (i.e. not operations or support functions)
  • Green Belt or Black Belt certification preferred

Contact:

Prabhu Jayapal

Director – Talent Acquisition

DivHN Integration Inc.

(847) 882-0585 x 251

(224) 704-1708 (Direct) / (312) 371-3553 (M)

prabhu@divhn.com

 

 

Senior Manager, Lean Transformation Change Agent, Chicago, IL

Job Title: Senior Manager, Lean Transformation Change Agent

High profile position, reporting to Lean Architect (Director). Based in Greater Chicago.

Key responsibilities

The Change Agent will help in implementing the management system across the organization and will be responsible for:

Diagnosing the current state of the business with the help of business partners.  Conducting interviews, gathering data, and analyzing current business performance.

Supporting business leaders (Managers, Directors, VPs) in the design of the management system and process related solutions in their area

Developing the skillsets of 2-5 business leaders per area and their teams in the client’s toolkit (i.e., Lean management tools including but not limited to visual performance management, huddle meetings, problem solving, demand and capacity management, standard work, etc.)

Coaching senior leaders on how to shift the mindsets and behaviors of themselves and their teams to instill a culture of Lean, problem solving and continuous improvement

Owning the implementation and maturity of 2-3 tools from the client’s toolkit within the business area and communicating progress to program leadership

Having the ability to take on the role of Lead Change Agent within 6-12 months, with responsibility to lead a group of change agents through their diagnostic, design and implementation in a specific area

Develop and enhance lean training material. Act as instructor for training sessions.

Assess maturity of business areas on adoption of tools and practices, using standard operational definitions.

Lead problem-solving activities to define problems, determine root causes, create and test options, implement and standardize solutions

The Change Agent will work closely with a team of 4-6 other change team members and will be jointly responsible for the development of their management program:

Be a thought partner to the client’s leadership on program-related matters

Help coach newer members of the change team to be effective change agents within 6 months of starting in team

Promote a risk-aware culture, ensure efficient and effective

Skills Required

7 or more years of work experience in Lean, Six Sigma or related continuous improvement areas

Experienced in change management and influencing people without authority

Demonstrated track record of building or improving a continuous improvement program

Strong communications (oral and written), interpersonal, presentation and organization skills

High level of initiative taking and ownership mindset

High comfort with ambiguity

Thinks strategically and innovatively

Able to identify and leverage team member’s unique skills to maximize team performance

Demonstrated comfort with MS Office tools including PowerPoint

Experience in developing, coaching and mentoring leaders at senior levels

Experience in connecting cross-functional businesses with a focus on customer needs

Skills Desired

Advanced degree (MBA or other Master’s degree) preferred

Management consulting with focus on process improvement, lean, change management

Prior experience in large Lean transformations

Black Belt, Master Black Belt certification or Lean Sensei Training

Contact:

Prabhu Jayapal

Director – Talent Acquisition

DivHN Integration Inc.

(847) 882-0585 x 251

(224) 704-1708 (Direct) / (312) 371-3553 (M)

prabhu@divhn.com