Manager – Process Improvement and Advance Analytics, Aircraft Maintenance Operations

Manager – Process Improvement and Advance Analytics, Aircraft Maintenance Operations

Role Overview

The Manager, Process Improvement and Advance Analytics is responsible for providing problem solving support and strategic direction of advanced analytics for the Aircraft Maintenance Operations team. This role requires an individual with passion for problem solving and data analytics with the willingness to dig deep into details as well as the ability to assess the big picture. Candidate should have work experience with data extraction, data mining and problem solving; business case analysis and presentation; analytical and statistical modeling; and a process improvement in operation environment. This role will require strategic thinking and strong internal and external client relationship. High-level responsibilities of the role include:

• Develop and implement analytical methodologies, processes, and technological solutions to develop recommendations for process improvements
• Collaborate with leadership to identify Process Improvement/Process Simplification opportunities and lead Problem Solving initiatives
• Execute process improvement solutions to business problems using data analysis, data mining, optimization tools, statistical modeling and machine learning techniques
• Continuously develop and demonstrate improved analysis methodologies and tracks and measures results of improvement initiatives
• Lead projects as well as couching and mentoring team members
• Support initiatives for predictive analysis


• Bachelor’s degree in the field of Math, Statistics, Operations Research and/or Industrial Engineering required
• Master’s Degree in a quantitative field like Math, Statistics, Operations Research and/or MBA preferred

• Proven experience in resolving complex process challenges; leader in the area of problem solving and process simplification using Lean Six Sigma techniques
• Familiarity with industrial engineering principles is a plus
• Proven comfort and an intellectual curiosity for working with very large sets of data, pulling in relevant team members to address identified – and sometimes undiscovered – needs
• Be proficient in using database querying tools and able to write complex queries and procedures using Teradata SQL and/or Microsoft TSQL and hands-on modeling experience on SAS or R
• Be proficient with one or more reporting tools – Spotfire / Tableau / Oracle OBIEE / Brio
• Be able to communicate complex quantitative analysis and algorithms in a clear, precise and actionable manner
• Be adept in building presentations for senior leadership team

• At least 3 years of experience in analytics and process improvement preferred
• At least 2 year experience in a leadership/supervisory role preferred
• Lean Six Sigma experience preferred

• Must be legally authorized to work in US for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Qualified Candidates May Apply Online

United | Corporate Support Center
233 South Wacker Drive | Chicago, Illinois 60606