November General Meeting 🗓 🗺

Wednesday, November 9th


Effective Scoping and Execution of Business Process Efforts in Major System Implementations


White Eagle Banquets
6839 Milwaukee Ave
Niles IL 60714
(847) 647-0660


  • Pre-Dinner Session: ~ 6.00pm
  • Dinner: ~ 7.00pm
  • Post Dinner Session: ~ 8.00pm
  • Adjourn: ~ 9.00pm

Dinner menu:

Chicken breast limone
Broccoli, carrots & cauliflower
Roasted Red potatoes
Dessert – Dark Chocolate mousse

Effective Scoping and Execution of BPI Efforts in a Major System Implementation

Business process redesign and improvement in the context of implementing a packaged application / ERP Solution: How to leverage the Process Classification Framework to scope and estimate the relative effort of process redesign work.

Our client, a prominent voluntary benefits insurance provider was undertaking a major transformational initiative to replace their policy administration system which serves as the underpinning to many critical business processes across their enterprise.  When laying out the implementation plan it became clear that there was a gap in estimation and planning around required business process re-design work.  The executive leadership team was very concerned that the business was not simply “re-paving the cow-path” and porting potentially broken or non-optimized business processes onto their new technical platform.

Centric engaged the Client’s PMO team and leveraged APQC’s PCF to identify key process areas that would be impacted and the degree or level (e.g., level 4, and level 5) to which processes needed to be re-designed.  This initial process inventory served as the foundation for our estimation efforts in which we estimated the level of effort in hours for each level 4 and 5 process that needed to be redesigned and required future state documentation. One of the most significant outcomes of this estimation efforts was that we had rational, objective estimates tied to a defined inventory of level 4 and 5 process areas that needed work.  This was coupled with a rational bottom up estimate of the activities and work required to complete an average level 4 and 5 process redesign. Great objective justification to understand the scale of business process redesign work that was initially missed.

Finally, we would like to focus on the nuances of doing business process design in the context of system implementation work.  Most significantly, in this type of design work, we are starting with an understanding of the existing out-of-the box system interaction diagrams and work-flows and then doing current state analysis and more importantly, future state design within the constraints of technology solution.


25590c1Mark Buchynski leads Centric’s Business Consulting Practice in Chicago.  He is an energetic, results-driven, executive with 20+ years of professional experience working hands-on with fortune 500 corporations, growth organizations and start-ups in addressing their critical business priorities. Mark specializes in helping organizations build-out their process capabilities and transform their operations.

Mark has led many business consulting initiatives by focusing on critical drivers of initiative adoption: effective expectation setting, communication management, stakeholder engagement, organizational collaboration and consensus building.

Registration is Closed

Cost for Dinner is: $30.00

Remember, anyone can attend the meeting at no charge. There is a charge to have dinner.

James Persaud
Vice Chair Programs

White Eagle Banquets 6839 Milwaukee Ave Niles IL 60714 Map