Quality Assurance Associate, The Royal Group

Quality Assurance Associate

The Royal Group

Job Description

Job Title: Quality Assurance Associate

Department: Quality

Reports To: Process Improvement Manager

FLSA Status: Non-Exempt

Prepared By: Phil Nuger

Prepared Date: 1/6/17

Approved By:

Approved Date:

Shift: 1

Summary: Can perform all the job duties within the department related to continuous improvement and maintaining the Quality Management System.  A Quality Associate examines the materials, procedures, and processes involved in the production of a corrugated product using the available data and resources and enforcing quality standards; testing materials and product.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain and conduct in-process product inspections, studies manufacturing methods; monitors testing methods and procedures.

Maintain standards for the disposition of finished product by evaluating tests, methods, and procedures.

Maintain rework standards by monitoring inspection and physical testing methods and procedures.

Maintain product quality documentation system by writing and updating quality management system procedures.

Maintain product quality by enforcing quality policies and procedures and government requirements; collaborating with other members of a team to update new product and designs and manufacturing and training methods.

Prepare product and process quality reports by collecting, analyzing, and summarizing information and trends.

Complete quality management system operational requirements as assigned.

Manage or complete corrective actions (CAR) focusing on the systematic investigation of the root causes of identified problems or identified risks in an attempt to prevent their recurrence or to prevent occurrence.

Acquire and maintain a working knowledge of the ISO 9001:2015 Quality Management System requirements.

Acquire and maintain a working knowledge of the BRC Global Standards Management System requirements

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies.

Achieve financial objectives by conforming to the quality budget; scheduled expenditures; and analyzing variances

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand 25% of shift

Walk 10% of shift.

Use hands to finger, handle, or feel and reach with hands and arms.

Must occasionally twist and/or use upper body.

The employee is required to talk and hear.

The employee must be able to lift and /or move up to 25 pounds.

Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and peripheral vision.


To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service – Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Written Communication – Varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; develops realistic action plans.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. If absent, notifies well in advance.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation – Generates suggestions for improving and expediting work.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perfom1 the essential functions.

Education and/or Experience

College diploma; or equivalent combination of education and experience desirable.

Language Skills

Ability to read and comprehend complex instructions, correspondence, and memos in English. Ability to write correspondence, memo, work instructions and short papers. Ability to effectively present information in one-on-one and small group situations to customers and employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to use tape measure. Ability to create, understand and explain statistical methods and concepts.

Computer Skills

Ability to use computer including a proficiency in Microsoft Office (Outlook, Word, Excel, and Access).  Understanding of to how to navigate, establish and maintain an efficient file structure in a computer network using multiple servers and drive locations.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to heat, fumes or airborne particles; toxic or caustic chemicals and vibration.

The noise level in the manufacturing environment is usually very loud and it is required that you wear hearing protection. Safety glasses within the plant are also required. Employee must watch where he/she walks in order to remain safe.

Contact: Ray Woodworth