Tag Archives: Lean

Lean, Project Manager, Discover Financial

Lean, Project Manager

Discover. A more rewarding way to work. At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth. Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other.

Discover seeks a Project Manager to drive cross-functional project teams to deliver breakthrough improvements in unit cost, quality, customer experience, and risk. This position leads the execution of Discover Lean’s strategic initiatives and projects in business units throughout Discover (DFS). This position must be located in Riverwoods, IL, due to the level of interaction with head-quarters based business partners.

This role provides a unique opportunity to tackle a wide range of the highly visible, Lean-related business challenges across the enterprise. We are looking for people that thrive on collaboratively solving complex problems with senior leaders across all of DFS. To succeed, this person must demonstrate thought leadership, develop collaborative relationships, and deliver measurable results through Lean projects. Ensure timely delivery of projects and breakthrough results that meet or exceed agreed-upon metrics or goals

KEY RESPONSIBILITIES:

  • Build relationships with all key constituents necessary to deliver project results on a timely basis
  • Assist in creating lasting change within business units aligned to project execution methodology while simultaneously helping business partners understand and grow with the Lean Six Sigma transformation
  • Effectively communicate with senior management about project progress, results and assistance needed from them in written presentations, emails, and in toll gate reviews
  • Quantify impact of projects on financials, productivity, customer experience, quality, risk, and compliance
  • Promote a risk-aware culture; Identify and evaluate controls to sustain processes and their improvements for the long term by adhering to required risk management standards and processes
  • Understand key metrics that measure business-unit performance, create scorecards, and monitor process performance over time
  • Conduct in-depth analyses including data collection, analyses, and synthesis to generate key insights for projects

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Gather current-state data, conduct in-depth data/root-cause analyses, and generate current-state process maps and key insights for project sponsors. Articulate strong fact-driven recommendations for future-state processes
  • Assist generation of internal and external customer insights based on customer interviews, focus groups, and surveys since customer insights will be a key factor shaping solution development.
  • Mentor project team on Lean Six Sigma skills as well as general project management
  • Understand key metrics that measure business-unit performance, create scorecards, and monitor metric performance over time
  • Build relationships with all key constituents necessary to deliver project results on a timely basis
  • Identify and evaluate controls to sustain processes and their improvements for the long term.

RELATIONSHIPS:

  • Reports to either a Discover Lean Projects Manager or Senior Manager; may also be directed by Initiative team leaders (including Lean leaders, Business Unit subject-matter experts, or support-function leaders such as those from Business Technology)
  • Collaborates with team members to understand customer needs, map current states, drive root-cause-analysis, design future states, and deliver projects with sustainable results
  • Work with relevant business units implementing Lean initiatives
  • Collaborate with Lean team to listen to its members
  • Mentor (Sr.) Associates on Lean Six Sigma skills, project execution methodology, and lean thinking concerns, get feedback on tested solutions, and deploy improvement initiatives or ideas

Skills

  • Bachelor Degree required; Masters or other advanced quantitative degree preferred. Five to seven years of relevant work experience
  • Five to seven years of relevant work experience with 1-2 years managing cross-functional teams
  • Strong proficiency with Microsoft Office applications (Outlook, Word, PowerPoint, and Excel)
  • Strong proficiency with statistical software (Minitab)
  • Ability to use query languages to extract data
  • Ability to drive projects with ownership and an independent but client-first mindset

COMMUNICATION SKILLS:

  • Excellent written and verbal communication, presentation, and interpersonal skills

PREFERRED SKILLS:

  • Black Belt or Green Belt Certification in Lean or Six-Sigma preferred
  • Strong analytical skills with knowledge of statistical analysis
  • 1 to 2 years of experience managing cross-functional projects
  • 1 to 2 years of experience in the financial-services industry or in B2C consumer-centric fields
  • Proficient using statistical analysis software (preferably Minitab)
  • Experience querying large data sets within Teradata and/or SAS environment

#LI-KK1 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Link for job:   http://www.mydiscovercareer.com/job/7250711/lean-project-manager-riverwoods-il/